Error when trying to update firmware

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24motorsport
Posts: 3
Joined: Fri May 22, 2015 3:53 pm

Error when trying to update firmware

Post by 24motorsport »

Hi just taken delivery of our MK2 logger. When attempting to update the firmware to the latest version we keep getting the error message of "failed to load firmware, unable to locate bootloader"

We have followed the instructions with regards to unplugging the usb lead, and the red light on the front of the unit is flashing.

Has anyone else had this issue? is there something else we are missing?

Regards

gizmodo
Posts: 138
Joined: Mon Aug 05, 2013 10:22 pm

Post by gizmodo »

Did you get the drivers installed correctly? Can you see the RCP in your computer's Device Manager when it is plugged in?

brentp
Site Admin
Posts: 6274
Joined: Wed Jan 24, 2007 6:36 am

Post by brentp »

Hi, let us know if you're still having problems!
Brent Picasso
CEO and Founder, Autosport Labs
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csinasac
Posts: 13
Joined: Mon Apr 15, 2013 1:35 am
Location: Dallas

unable to load firmware

Post by csinasac »

Hi,

I am experiencing a related problem. I have a new in box MK2 and I am running windows 10. I installed the windows s/w and plugged in the MK2 device. I get a message saying:

Incompatible Firmware
Detected v0.0.0
Please upgrade firmware to 2.8.0

So, after downloading the latest from the site (RaceCapturePro_MK2_2.8.7.ihex) and following the below supplied instructions:

** Alternative method
* While holding down the button on RaceCapture/Pro, power it up by plugging in to USB.
* You should observe a rapidly flashing red LED on the unit.
* Start the app; it will not be able to connect normally.
* Navigate to the configuration/firmware update screen, select the firmware file and update the firmware.

I get the following message:

Error Loading
Failed to Load Firmware
Unable to locate bootloader

What are the next steps?

cheers,

Craig

brentp
Site Admin
Posts: 6274
Joined: Wed Jan 24, 2007 6:36 am

Post by brentp »

Hi,

Sorry it's not working. First, what version of the app are you running on windows 10?

-Brent
Brent Picasso
CEO and Founder, Autosport Labs
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csinasac
Posts: 13
Joined: Mon Apr 15, 2013 1:35 am
Location: Dallas

Post by csinasac »

Hi Brent, version 1.4.0

brentp
Site Admin
Posts: 6274
Joined: Wed Jan 24, 2007 6:36 am

Post by brentp »

Hi,

This should help: https://www.autosportlabs.com/racecaptu ... -released/

Ping us back here if you're still having problems. Thanks!
Brent Picasso
CEO and Founder, Autosport Labs
Facebook | Twitter

csinasac
Posts: 13
Joined: Mon Apr 15, 2013 1:35 am
Location: Dallas

Post by csinasac »

that did it, thanks

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