Race Capture Pro3 doesn't connect

General Q&A specific to RaceCapture/Pro. For app related questions post in the RaceCapture App forum. also see the <a href="http://www.autosportlabs.net/RaceCapture">RaceCapture Information Page</a>

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swindrum
Posts: 1
Joined: Tue Aug 29, 2017 2:50 am

Race Capture Pro3 doesn't connect

Post by swindrum »

Total noob here,
my lovely wife bought me the RCP3 for my birthday. I was trying to get it set up for the Laguna Seca event last weekend.
I downloaded the app and plugged the RCP into my laptop. and ran through the setup procedure. It would get to the "plug in your device and I'll connect" screen and it would just sit there, saying "connecting".
I downloaded the latest driver and updated it, I am running windows 7 which confirmed the driver is the most current for the ports.
When I plug the RCP into the USB, I get a green power light and nothing else.

I'm sure I am missing something simple. Any guesses?

Cheers,
Sean

brentp
Site Admin
Posts: 6274
Joined: Wed Jan 24, 2007 6:36 am

Post by brentp »

Hi, just to put a note here that we're looking at it offline.

Thanks,
Brent Picasso
CEO and Founder, Autosport Labs
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